FAQ

Artwork and Portraits

Our artist take pride in being able to create memorial illustrations of your pet that crossed the rainbow bridge. As pet owners ourselves we know how hard that can be. Give your trust in us to help create a piece that perfectly captures your best friends love!

We can create up to 3 pets into one portrait (charged per pet or person). We can do portraits of one person and their pet as well.

We Draw Pets now can create portraits of people too! We are excited about this new feature. Choose an item to learn how.

Our artrist can paint almost any pet you have! Pick and product to get started.

To keep things moving along, we do not offer any art approval before we send your order. Make sure to see our Photo Best Practices to make sure you submit the best photo to use.

Shipping policy

Average shipping times range between 1 - 2 weeks but sometimes faster.

We charge a flat rate shipping fee no matter how large your paintings are!

USA: $10
INTERNATIONAL: $20 USD

With every art being custom created for you, we are unable to cancel orders after 24 hours of purchased. We do not offer refunds for orders that have been processed.

If you have a question about where your order is please contact our customer service team and we will help find it! contact us

Because we utalize seeral facilites to get your custom items to you as quickly as possible some of your items may be shipped in seperated shipments.

You are only able to make changes to your order within 10 hours of your purchase.

Returns & Exchange Policy

Each product is created custom to your photo therefor we do not offer returns or exchanges. If you are unhappy for any reason contact our customer service so we can help.

Each product is created custom to your photo therefor we do not offer returns or exchanges on any items or orders.

If for any reason your order is recived damanged contact our customer service team and we will fix anything for you! contact us

What photos work best?

GOOD

High-resolution: Make sure your photos are good quality clearly showing their features and not pixelated or blurry.

Good Lighting: Make sure your photos are lit well and taken in a room with proper lighting.

Full Faces: Please use photos where your pet's features are uncropped and clearly visible.

BAD

Low-Resolution: We cannot create portraits from blurred or pixelated photos.

Bad Lighting: We cannot create portraits from photos with poor lighting

Cropped Features: We cannot create portraits from photos that crop your pet's features